Monster Movers Massachusetts

I hired this company to move me out of a house and I to an apartment. When the movers arrived I knew there would be a problem. I was sent 2 young men how was not ready to work. They took 4 hours to load not even half the house into the truck. They did not disassemble anything as was started in my intake. They then proceeded to the new place while I went to get more money that I did not have because they were taking their sweet time. As I drive to the new location I spotted them parked up by a liquor store, when I called they said they were just getting a drink. I took them 25 minutes to arrive to a place that was just 5 minutes away. Not only was there still furniture along with other belongs at the old house they left my furniture outside at the new place. I had paid them not know that what they had loaded in 4 hours which was not much was scattered all over out side. My living room, 1 bedroom, washer, dryer, etc..left outside. $764 I a single mom of 2 already devastated by the move because the owner of the home also took my money and never paid the mortgage was now also being disadvantaged by MONSTER MOVERS OUT IF BOYLSTON, MA. Please help me stop companies like this from doing this to others. Thanks to the help of my boss who rented me a Uhaul and strangers who were later compensated my furniture finally made it to the apartment. I will be taking legal action but just want to warn others. This was very unprofessional and the manager there felt that it was acceptable. No one should be paying this kind of money for bad service.

Move size: 3 Bedroom Home Service cost: $764

We have moved 5 times in 20 years.  We have never experienced such unprofessional, un-trained, un-caring movers.  The owner insisted he could do the move with one truck and 3 people.  We argued that no one else quoted one truck and only 3 movers (we had a very large house).  We also knew from experience.  He insisted he was right having done this for as long as he had. Our move included packing.  The packers did nothing but complain, did not wrap items and then because they were in a hurry, started throwing items unwrapped and from different rooms into boxes and loading them roughly into the truck.  They came to our new home, rushed to unload, broke several items, including the bed and an entertainment hutch.  We found a piece of the hutch hidden outside days later.  A mover broke the bed while we were watching him assemble it and then told the owner we broke it. They left at 1:00 AM, but not before they stood outside smoking cigarettes, swearing at each other and eating the last of the pizza we bought them.  They thanked us by throwing the pizza boxes out of the truck around the corner. The next day a couple of neighbors welcomed us to the neighborhood by letting us know how unhappy they were to be awakened by our movers and commented on their fould language.  When we complained to the owner, he did virtually nothing to diffuse the situation or repair our broken items.  We still have one box of broken items in our storage area just to remind us to be careful if we ever move again. Monster is quite an appropriate name for this company.  Never again.

Service cost: $2300

I recently moved to a house near my school campus and I hired Monster Movers  to help me move my belongings from the apartment I was staying at to my new living space. The apartment I used to live in was a furnished apartment, so I didn’t have to provide my own bed or nightstand or desk. Since the room in the house I’m currently staying at was unfurnished, I had to provide and bring such things along with me. More things to furnish my bedroom meant it would be more of a hassle to move and no one to really help me settle in. The day I was moving in, Monster Movers were on time and they made sure that none of my belongings were missing. I knew I could trust them with my belongings, and they reassured me customer satisfaction. They treated all of my belongings with delicacy and werevery professional. When the time comes I have to move out of my current living space I’ll definitely give Monster Movers a great review.

Service cost: $1400

This moving experience was a complete nightmare! Local move, 1st floor, 1 bedroom apartment. I had already moved ALL of my clothing and electronics on my own. Most of my stuff was going in storage (provided by them). To begin with, they showed up a day later than I booked, which wasted a whole day for me. Offered $50 off and a third guy for the next day, which would have worked out except all 3 guys that showed up the next day (no uniforms, all very young, in an Enterprise truck) kept disappearing into the truck (the back, the cab) for smoke breaks, personal phone calls, one had a friend actually swing by. All 3 guys complained the whole time about the heat (it was 72). It took 3 guys 4 hours to load the very little stuff I had. My 65 year old mother and I could have done it faster. They stopped for lunch on my time (during which I had time to go to the new place, shower, have lunch..) All in all I was charged for 9 hours with 3 guys (quoted 4 hours with 2 guys). I was also charged 4x what I was quoted for the storage unit. I was not allowed to follow the guys back to the storage facility to oversee my things being put away, and had no choice in which or what size unit they put me into.. They forced me into a 10x15 unit (huge!!). Again, I was coming from a small (700sq) 1 bedroom apt, 2 weeks later I moved my things to a 5x15 unit with shorter ceilings and I have room to spare.When I called to complain about the service I received, I got 2 sentences in before the OWNER himself started swearing and screaming at me. Among the obscenities that were said to me: "If you want to be f**ing sarcastic, I can be f**ing sarcastic!" - this was the response when I expressed surprise over the size of the unit they made me get, again, the OWNER. He also told me that he had "taken a few psychology courses and knew I was obviously upset over something besides the move", when I told him I would be removing my things he tried to apologize by telling me I was "too emotional and should have waited to call until I was rational about the situation" (please understand I didn't get emotional until I was screamed at and swore at by someone who had possession of most of my belongings, and even then it was just me bursting into tears). He also admitted at this point that he knew that I would have fit in a smaller storage unit.As I said, 2 weeks later I removed my items to a different storage unit eating the cost of yet another rental truck and more storage fees. When I arrived to collect my items from my storage unit with this company, not only did my belongings only fill 1/3 of the unit they made me use, but they had someone else's things in my unit!! There was a grill, several mattresses, a couple bureaus, bookcases all of which did not belong to me!! This means someone else had access to my things, as well as I had access to theirs. This whole experience has been a complete nightmare, reducing me to tears several times. Additionally, this company claims to have an A rating with the BBB on their website, but not only is that not true, they aren't even accredited anymore! See the link! http://www.bbb.org/central-western-massachusetts/business-reviews/movers/monster-movers-in-boylston-ma-103414 DO NOT USE!!

Service cost: $956

We had a different moving Company that canceled our local move as their truck broke down and they weren't sure if they could make it to our place. I called my cousin and he recommended this company that helped him with a move with a very short notice. I did call them and they did schedule the move for the next day. I guess everything that happens - happens from a reason because this company's crew was fantastic. They were very polite and respectful. I'm thankful for the work they've done for me and my family. I thought they may charge me more than expected because it was a last minute move and I didn't have a chance to get everything in writing. The crew came in a large moving truck and at first I was nervous because there were only 2 movers but they gave it their best college effort and did the move faster than my last company said it would take 3 men. I will recommend Monster Moving in the future because of their great crew and they are honest. Thanks, Ron.

Service cost: $384

I would recommend Monster Movers to my own parents.  That's how great they were with a $3,100 one bedroom apartment move across the country.  Our stuff traveled more than 2,700 miles and not one item was broken, severely damaged, or lost.  Amazing!
My Monster Movers experience first began with a phone call with Charles.  I had some basic questions and he was friendly and helpful.  A few days later, Ilan D. came to our apartment with his laptop handy and made a quick assessment/inventory list of our belongings.  The guy from a company that contracts with North American was a bit annoying and pushy, so we are glad we went with Monster Movers instead.  Ilan immediately emailed us a flat rate/not-to-exceed estimate which we accepted and signed a few days later.
Delivery was fine.  It was three young muscle guys who worked fast.  I feel like the delivery guys had an easier time because they don't have to be as careful putting together the furniture as the guys who take it apart.  The guys who take it apart upon pick up have to spend a lot of time wrapping the furniture pieces and not lose little screws and bolts.
Our total move cost was approximately $3,100.  It was approximately $400 over the original estimate because we used a few extra weeks of storage. 
Tips for moving:
Have several companies do an in-house estimate.
Finish your packing before the movers arrive.  They told me that we would be surprised by how many people aren't finished packing their stuff when they arrive to take it away.  It took me much longer than I thought.
If you're doing a self pack like we did, make your own labeling system and keep a list of all the boxes and their contents handy upon pick up and delivery.  Check off boxes/furniture items as they arrive at your new place.  That way when the delivery guys are done, you can say, "Thanks, we have all our stuff" fairly quickly.
Have cold water bottles, gatorade, packaged snacks, etc. ready for the movers.  It doesn't cost much and they usually appreciate the gesture.

Service cost: $3100

I hired MM In 2004 for a local move. I was pressured to buy damage insurance, which I did. Two items were damaged. I submitted for reimbursement and was ignored. After 2 years of phone calls, registered letters, help from the state attorney general and Better Business Bureau, I took the company to small claims court in 2006 and won the case. To day, with further negotiations from the BBB, I still have not been paid the judgment.

Other clearly have had similar experiences. Stay away from this company.

Service cost: $3000

I had a terrible experience with this company. It started when they came late and then started to complain that we have too many things, not the way their boss estimated. Well, even if it was true I don't think they were supposed to comment about that, after all, we were moving from a big house where 5 people lived for 6 years. The estimate was for 10 hours moving from MA to NY. And the agreement was that even if they will not be done in time they will not charge more than 10%. Well, instead of 10 hours it took two days, I had to pay for the movers' stay over night. As a result I had to pay 60% more than initial estimate. Also I had to help them to unload the truck to move things along. Otherwise it would take three more hours to unload. There were many arguments and their boss was very rude. And after all, they said they would not accept my credit card and I had to go to the bank and withdraw cash, and they were keeping the piano as a collateral..I moved many times in my life but this was the most stressful experience ever. I would never recommend this company to anyone. Please stay away from Monster Movers of Worcester.

Service cost: $3100

I booked Monster Movers for a move for my mother from her house in Newton MA to an assisted living facility in Lexington MA. My mother moved in her house in Newton 25 years ago and was really nervous to move.  The crew that came in was extremely sesitive to her condition and treated her with kid gloves. The crew even brought a piano to my house in Bedford for free which was a huge bonus.   They protected the floors with a wrap so they wouldn't get scratched and padded and wrapped all of the furniture.  The trucks were brand new, clean and safe.  One thing that really set these movers apart was their safety techniques.  They have a plan and a system for everything that happened.  They even had little safety vests to back up the truck.  We tipped the crew $50 each because they were so good.  .

Service cost: $758

This is not a reputable company!  First, they were 2 hours late.  They didn't have a big enough truck for our furniture and they had no equipment, except blankets and a dolly.  They didn't even have straps for the furniture - they used packing tape, which they charged us for!  They called for a second truck, which they charged us for! It was a same day move, as we stayed in town.  Every piece of my furniture is damaged in some way.  There are scratches, gouches, and paint transfers on them.  The keyboard door on my desk is broken off.  They claimed they couldn't compensate us since it wasn't  'real wood'. Upon unpacking I found a box of dishes which had broken items.  Not just broken in half, but smashed.  I couldn't even seperate the pieces from the packing material.  It had been clearly dropped, although marked FRAGILE. On top of all this, they charged our credit card $200 more than what we agreed upon when they left.  We did get it back, though it took some time. My husband loaned them his dolly and a few days later he couldn't find it.  Lo and behold it was at the company, who also had my table leaf, but never called to let us know.  We have moved several times and have never experienced such poor service!  We paid $350 over the quote, received damaged furniture, and broken dishes. I do not recommend this company.    .

Service cost: $1340

We contracted with Monster Movers of Worcester, Massachusetts to help our son move about ten medium-size boxes from the college mail-room to his dorm. They promised to supply two movers and a small truck on August 26, 2013. They had my phone numbers as well as my son’s cell phone number. A few days before the move I called them to re-confirm, and I was told they would call my son at 1pm on August 26, 2013 and that he could pay them with an out-of-town check for their minimum charge of two-hours of work. He took the check and enough extra cash for tips. They failed to show up or call him or us. We both left multiple messages and as of today, September 9, 2013, we are still waiting for a return call. Fortunately, my son worked out something else to get his boxes moved. But, he could have been stuck.

Service cost: $150

I originally looked at using upack but determined the price was about the same as monster movers and I was skeptical about upacks quote process.  I am glad I hired the movers which were great.  At the load, Charles and Frederick were wonderful they had a third guy from their Orlando offcie ( we moved from Naples) that helped with the load but did not make the ride to Boston.  The crew was literally dropping off our items in Boston by the forth day and they had a stop for my grandmother in Washington, DC area to boot!  I am extremely impressed by this moving company. They handled everything professionally start to finish.  .

Service cost: $3450

I was relocating from Providence to Boston. I've always moved by time and men. This guy talked me into weight (almost twice more) because if they got stopped at a weigh station I won't get my stuff blah blah ok fine.

It was going to be a long day and everyone knew that. They were supposed to show up at 8-10 am. With the drive I thought 8. They showed up at 9:45. Ok.

It took them 4 1/2 hours to load what it took previous movers about 3. But I'm not paying by time..right?

Left in time to hit rush hour traffic into ny.
Got to my place around 6:30. Couldn't park on the street they said. They were tired. No parking. Their best bet was to come back the next day and unload during alternate side.

I am left with my mattress and boxspring. No toothbrush. No towel. No pillow. Nothing.

As I am walking around my starkly empty apartment and they are on their way to a hotel, I get an email from the company saying they are adding on a $600 OVERNIGHT FEE.

Long story short, I flipped my lid and agreed to split it with them (after they took an hour off the time they charged me..I thought I was paying by weight but I was too beaten down to care at that point). If I wasn't though, I'd have noted that if I'm paying by the hour, they shouldn't be taking smoke breaks so often.

A bunch of my stuff is broken, my bed was put together incorrectly, I can't find my stepladder (I think it's in the truck still maybe..or never moved), I was stuck with paying extra and had the pleasure of sleeping with nothing.

Bad bad bad experience.
Choose someone else.

Service cost: $2700

My move from Boston MA to Washington DC became a nightmare because of Monster Movers. They unassembled my furniture in Boston and forgot to pack any screws and bolts (everything got lost). I had to go to a hardware store and buy new bolts and nuts to assemble my bad. Some items such as a table lamp never made it to DC. (lost or stolen?) Many picture frames have broken glass. Almost all furniture have scratches or damaged. The MM's crew that offloaded my belongings in DC kept saying that MM's crew that uploaded these belonging in Boston did it wrongly. Overall, I found all MM's crew members that I dealt with rather unprofessional. I'd NOT recommend them.

Service cost: $3000

They came right on time, worked as fast and safely as possible, were easy to communicate with, were very careful with my stuff, and were at the destination even before I got there, and unloaded equally excellently. I was amazed at how strong they are! This is my second time using Monster Movers and they were still great. Since they are one of the best movers in Boston, they were originally filled up for the date we really needed but were able to start early at 5am in the morning the next day so we could get out before our closing. This move was a two part move picking up my apartment in Boston and a family home in the Cape and bringing the stuff to Orlando - arrival time was 4 days.

Move size: 3 Bedroom Home Service cost: $4500

I cannot emphasize this enough..never use this company! My experience with them was a total nightmare.
I arranged with Monster Movers to transport a dining table, six dining chairs and a sideboard table from my home in the Boston area to my new home in Philadelphia and every aspect of it was unprofessional and ended with my table being completely ruined due to the mover's negligence.
First, we had agreed that the movers would pick up the furniture during a specific one week window, and that I would be notified in advance which day the actual pick up would occur. However, I was never notified, but instead two men in a small truck showed up at my house unannounced. I asked that my tables be wrapped with pads to protect them from being scratched, but the movers couldn't as they didn't have any with them. They told me they would wrap the pieces when they unloaded it where it would be stored for a couple of weeks until a truck going to Philly was available to transport it. Fast forward two weeks. The owner told me the furniture would be delivered on Thursday. However, the truck arrived at my house in Philly, again without being notified, two days early, on Tuesday. It was by chance that I happened to be home.
This time there was one mover, so how he expected to unload a large dining room table alone was perplexing. Additionally, both tables were in a panel truck, without any padding or protection. The driver shared with me that when he picked up the truck that morning the furniture was not even secured, so he went to Home Depot and personally purchased straps to secure the bigger table. The truck driver also told me that when he picked up the truck that morning, the back doors were left wide open, totally exposing my furniture.
Miraculously, the chairs and sideboard table arrived undamaged. However, my Ethan Allen solid wood dining table that left my house without a scratch on it, was a mess. Two of the pedestal legs were broken and the top had numerous deep scratches in it. I immediately called the company. The woman I spoke to was defensive and rude..actually yelling at me. She insisted I pay for the delivery in full and she would send me an insurance claim form to be reimbursed for the damages. She kept reiterating that I needed to let her driver leave so he could get to Washington DC by evening because he had a job to do there. As I asked her questions to clarify the situation, she just became more angry and rude to me, until she actually hung up on me.
I did receive a link to an online claim form via email, but since then not once has anyone within the company responded to any of my phone calls, texts, voice mail messages, or emails. I need information from the company to complete the claim, but still cannot get any response from the owners. This is a completely accurate of my experience with Monster Movers, so if you value your belongings, I cannot urge you enough to use another company.

Move size: Partial Move Service cost: $1500

BUYER BEWARE!! I have been dealing with Monster movers since 5/2018 I was doing a long distance move and I had 2 parts to the move. 1st part was a move from San Francisco, Ca to storage unit in Indian Trail NC. Day before driver was supposed to be coming they called and needed to change the date. I agreed but explained that I needed to be out by 2pm as my lease was up and that is when I needed to turn in my keys. They agreed. The driver showed up with no help. He says we will pack up today and load it tomorrow. I explained that could not happened so he called the office. Another helper came shortly after. This took over an hour to get resolved. To make sure everything was out by 2pm Myself and my son assisted even though I paid for a pack and move. We finished with minutes to spare.

On 6/14 I received a call from a driver asking me where He was delivering the items. I said monster movers secured the storage so I wasn't aware of the location. Shortly after, I received a text" Hi, they delivered your items to NC but have not received payment. In order to deliver to storage we need payment or they will stay on truck and go to our headquarters in either California or Rhode Island. Thanks. Unfortunately I was out of the county at that time traveling for my job and could not comply.. I asked if they could wait for payment on Monday as I arrived first thing in the morning. This person said No! we are delivering your items you never told us you would be out of the country during delivery or we would've plan" I had my sister get my card number and send it to me so I could send it to them right away!

now to this fun week. I had a hard time scheduling my delivery ( part 2) from the storage unit to my new home in NC. They were not responding to my emails and not picking up the phone. I used a different number to call them and they picked up ( not the same woman I had been dealing with) Finally got it scheduled for 9/20/18. I get a final invoice and it was incorrect. So I call again, she tells me that's the price. I explained the quote received to do the job was much different. My original quote stated moving fees, storage fee $100 per month with first month free. Final quote had moving fees storage fees of $225 per month no free month and now a Credit card fee of $112.02 that was not discussed. I paid per pound for the moving fees. My original quote was for 2000lb. I had about 3000lbs. So I understand if the storage price went up a bit, But double and ¼. My items were not bulky it was mainly boxes. When I called they said someone would get back to me. Then I called again and started being sent to voice mail.
On 9/17/18 I received a call from Sarah, " Hi Erin This is Sarah over a Monster Movers. I am calling you to discuss your move with you. We are having a couple of issues due to the hurricane. The 20th is going to be absolutely impossible the only day I could possibly have somebody to do it is today" she goes on to say I have 2 options. One we could deliver tomorrow 9/18 but that would be the only day and option 2 would be to give you the actual keys and you can contract someone else to get your stuff. I called back and said I may be able to do 9/18/18 but I was doing the closing on the house at 1pm so it would have to be later in the day. Then the subject of payment came up. She said I can only pay with cash or Cashier's check. My bank is in CA and I can only take $500 a day out from the ATM. Can I pay with a credit card. She said NO She said we will push it out until 9/19/18. I messaged the person at 12:58pm on 9/19 asking if they are actually coming. I got a response of Yes. I asked if I could have timeframe window and I got no response. @5:43pm I called the business and they said the truck was loaded and they were going to contact the driver. At 7:33pm I got a text "just making sure Antonio arrived". I said No and asked what they were going to do about this, I had taking 9/19 off instead of the original date of 9/20. next I received @8:03pm We had to send another driver since you weren't ready with payment yesterday. He is loaded but is too late to offload tonight and he is out of hours. I stated that was not my fault as I starting messaging at 12:58pm. No response. Today I sent a message asking what was todays excuse. I got a call at 2:33pm saying I need to pay for storage and we will overnight the keys and you can find someone else to get your stuff but I can now pay with a credit card. Why couldn't I pay with credit card the other day.hmmm Well it is 5:08pm and I have received no information on how to make the payment or where my stuff is. I have called repeatedly again from a different number, they called back and when I answer they hang up. DO NOT USE THIS COMPANY!!

Move size: 2 Bedroom Home Service cost: $5832

We hired Monster Movers to move us from Connecticut to North Carolina - not knowing hurricane Florence would be appearing in the middle of our move. The movers were literally moving through winds and rain and were fantastic - it was a super annoying and challenging move but the crew was positive and upbeat throughout giving us high fives and posing for a bunch of selfies. When we originally scheduled our move, we had a rep come out and she throughly went over the entire quote, the process and helped us decide what to keep and what to chuck.

When we originally moved from Connecticut to California, we had an absolute awful experience with a van line and were convinced that we did not want to use one again because the damage and lies were unbearable. So, we found Monster Movers online - and chose them mostly due to the reviews online and we have seen the trucks in the neighborhood from time to time. We had high expectations after the initial consultation and they were met and passed.

Because our new house took longer to build, we had to reschedule our delivery so our items ended up in storage at the last minute and the office and crew were great about our last minute changes.

Move size: 4+ Bedroom Home Service cost: $8500

I used Monster Movers for a local move from our house in Westborough to our new home in Needham The closing was delayed and we had everything we owned in the truck. The crew at Monster Movers was patient while we figured out what was going on. Ultimately we needed to store our belongings overnight but got permission to set up our beds so the kids could get settled. The crew and the truck were already gone when we found out we could set the beds up! We didn’t expect what happened next but to our surprise despite one of the crew members being home eating dinner they came back and set our beds up which meant moving other furniture and boxes around in the truck. They didn’t ever complain and seemed sincerely happy to have saved our day. The next day we were able to move everything else in to our new home and the crew finished the job the same way it started, with a smile and a firm handshake. Hard workers, no damage, freindly and helpful staff. Would definitely use again.

Move size: 3 Bedroom Home Service cost: $1976

We hired Monster Movers for a long distance move from Massachusetts to Florida. We moved long distance before and we were nervous about when our stuff would arrive at our new home and if everything would make it to our new home. We were a bit skeptical about guaranteed dates and only our shipment being moved on the truck due to past experiences but Monster Movers did exactly that! The crew arrived and took things apart and wrapped them and were pretty efficient getting it done. The driver, Tony told me he was leaving that same day to head to my new home. We still had to get there and started to wonder if the movers would arrive before us and they did! They arrived the evening before we scheduled the delivery and we saw the truck parked as we passed on our way to our hotel. Tony, the crew, and the office staff were polite and professional. Great job, thanks guys!

Move size: 4 Bedroom Home Service cost: $8500

We hired Monstwr Movers for a interstate move to DC from Boston. The movers were courteous kind and went above and beyond in every aspect. They brought moving pads to protect all of the furniture as well as shrink wrap for the couches and beds. We booked our move with Sarah who was extremely helpful throughout the whole moving process. She gave us advice that our realtor didn’t even know about with regards to closing dates. If you value your belongings and want them to arrive Undamaged I highly suggest using this company.

Move size: 1 Bedroom Home Service cost: $2300

From beginning to end, the service and experience with Monster Movers was incredible. Over the phone communications were articulate, clearly explained, and personable. Email communications were professional and detailed. My movers RJ and Davis arrived early, and could not have been more professional, polite, and pleasant on all levels. They were able to get all the moving done within my allotted timeframe- and were beyond gracious. They ACTUALLY jogged back to the truck when they weren't carrying things (as advertised.. but SERIOUSLY they do that!). They were very business-like and I was super confident and trusting of their abilities, and didn't worry at all about the care in which my items were handled. This included a 300 year old wooden chest, that they were alerted of ahead of time and made sure to recognize before they started packing everything up. I would hire those two guys for any job, and they were a great representation of a well-run business. I can't wait for the next opportunity to recommend Monster Movers! Everyone here gets an A++ from me. These student athletes knocked it out of the park! (I believe it's RJ that plays baseball?) Whatever these young men end up doing for careers after college, they'll be sure to succeed with these amazing attitudes and work ethic.

Move size: 3 Bedroom Home Service cost: $900